Award Submissions

Industry award categories and entry criteria 2024

The CIVEA industry awards will showcase the best practices in the enforcement sector and spotlight exceptional performance. The judges are keen to hear about forward thinking, market-leading vision, or superior service standards that you bring to enhance the civil enforcement profession. They are seeking to reward exceptional outcomes that benefit local communities, especially in a post-pandemic environment.

An overview of the categories can be found below. Full entry details can be downloaded under each category.

Entry Terms

  • This year there are no restrictions on the number of categories that can be entered
  • The categories for Outstanding Enforcement Agent and Women in Enforcement are open to all members
  • The remaining categories have been split into two parts for larger and smaller firms. This means that firms will be judged against similar entrants
  • Sponsors will have the opportunity to present an award but would not be allowed to enter the category they are presenting
  • Completed forms must be sent to admin@civea.co.uk by 5pm, 29th February 2024. A follow up email will be received to confirm safe receipt. If this is not received within two working days, please contact us
  • Finalists will be announced on 18 March 2024

1. Local Authority Partnership (Road Traffic)

Celebrating a community partnership with a local authority

Tier 1 & 2 members
The judges are seeking an example of a partnership with a local authority related to enforcement of road traffic penalties that leads to outstanding service and results, particularly where this involves the use of technology.

Describe in no more than 600 words the nature of the partnership. Explain with examples why this was a particularly successful partnership. What input was required to achieve this success and what was the outcome? Who or what benefited from this achievement?


2. Local Authority Partnership (Road Traffic)

Celebrating a community partnership with a local authority

Tier 3 members
The judges are seeking an example of a partnership with a local authority related to enforcement of road traffic penalties that leads to outstanding service and results, particularly where this involves the use of technology.

Describe in no more than 600 words the nature of the partnership. Explain with examples why this was a particularly successful partnership. What input was required to achieve this success and what was the outcome? Who or what benefited from this achievement?


3. Local Authority Partnership – Revenues

Celebrating a community partnership with a local authority

Tier 1 & 2 members
The judges are seeking an example of a partnership with a local authority that leads to outstanding service and results, particularly using technology.

Describe in no more than 600 words the nature of the partnership. Explain with examples why this was a particularly successful partnership. What input was required to achieve this success and what was the outcome, particularly using technology. Who or what benefited from this achievement.


4. Local Authority Partnership – Revenues

Celebrating a community partnership with a local authority

Tier 3 members
The judges are seeking an example of a partnership with a local authority that leads to outstanding service and results, particularly using technology.

Describe in no more than 600 words the nature of the partnership. Explain with examples why this was a particularly successful partnership. What input was required to achieve this success and what was the outcome, particularly using technology. Who or what benefited from this achievement.


5. Innovation in Enforcement

Rewarding innovation and technology solutions that drives up industry standards

Tier 1 & 2 members
The judges are looking to reward innovation that drives up industry standards, particularly where this involves the use of technology.

Describe in no more than 600 words the nature of the innovation. Explain with examples why this innovation is unique or worthy of reward. What is the issue or problem this innovation improves or resolves? Explain what input was required to achieve this success and give examples of the outcome?


6. Innovation in Enforcement

Rewarding innovation and technology solutions that drives up industry standards

Tier 3 members
The judges are looking to reward innovation that drives up industry standards, particularly where this involves the use of technology.

Describe in no more than 600 words the nature of the innovation. Explain with examples why this innovation is unique or worthy of reward. What is the issue or problem this innovation improves or resolves? Explain what input was required to achieve this success and give examples of the outcome?


7. Best Vulnerable Support Initiative

Acknowledging excellence in sustained welfare support for an individual or individuals

Tier 1 & 2 members
The judges will reward an initiative that demonstrates a strong understanding of vulnerability and is an exceptional response to support an individual or individuals.

Describe in no more than 600 words the nature of the initiative. Explain with examples why this innovation is unique or worthy of reward. How does this innovation improve the welfare of vulnerable people? Explain what input was required to achieve this success and give examples of the outcome? Describe how the use of technology supports this initiative.


8. Best Vulnerable Support Initiative

Acknowledging excellence in sustained welfare support for an individual or individuals

Tier 3 members
The judges will reward an initiative that demonstrates a strong understanding of vulnerability and is an exceptional response to support an individual or individuals.

Describe in no more than 600 words the nature of the initiative. Explain with examples why this innovation is unique or worthy of reward. How does this innovation improve the welfare of vulnerable people? Explain what input was required to achieve this success and give examples of the outcome? Describe how the use of technology supports this initiative.


9. Training and development

Demonstrating a successful and transformative training initiative

Tier 1 & 2 members
The judges are seeking examples of training and development that have enhanced the performance of an organisation and promotes best practice.

Describe in no more than 600 words the nature of the initiative. Explain with examples why this initiative is unique or worthy of reward. How has this training and development initiative transformed operations? Give examples of success? Describe how the use of technology supports this initiative.


10. Training and development

Demonstrating a successful and transformative training initiative

Tier 3 members
The judges are seeking examples of training and development that have enhanced the performance of an organisation and promotes best practice.

Describe in no more than 600 words the nature of the initiative. Explain with examples why this initiative is unique or worthy of reward. How has this training and development initiative transformed operations? Give examples of success? Describe how the use of technology supports this initiative.


11. Outstanding Enforcement Agent

Recognising exceptional individual performance in the field

The judges are looking to award an enforcement agent who merits specific recognition.

Describe in no more than 600 words how this agent has delivered the highest levels of client satisfaction. Give examples of how the agent has performed above and beyond the requirements of his job. Explain how this has been beneficial to the debtor, client and employing firm.


12. Women in Enforcement

Recognising an influential individual who has made an exceptional contribution to promote the interests of women in civil enforcement

New to the awards programme, this is an open category for women working in the industry or related private or public sectors, who has made a significant contribution to enhance the role of women in the civil enforcement sector. This may be a contribution over a period of time or a recent new initiative.

The judges are looking to award an individual who merits specific recognition.

Describe in no more than 600 words how this person promoted the interest of women in civil enforcement. How has the nominee influenced the industry or an individual company? What has been the impact of their contribution? What is exceptional that marks the nominee for special recognition?


The Judges

  • Peter Wallwork – Non-Executive Director, Trustfolio
  • Robert Thompson – Chairman, Civil Court Users Association
  • Dave Pickering – Compliance, Adjudication and Review of Enforcement Panel
  • Claire Aynsley – Head of Membership & Compliance, Credit Services Association
  • Paul Bowden – Partner, Wilkin Chapman LLP
  • Kevin Shaw – Senior Creditor Strategy Manager, Money & Pensions Service