Programme

CONFERENCE PROGRAMME

09.15 – DELEGATE REGISTRATION

09.50 – Welcome – Andrew Mackay, Vice President CIVEA

10.00 – CEO Scene Setter – Russell Hamblin-Boone, CEO, CIVEA

10.30 – Keynote Address – Ministry of Justice

11.15 – COFFEE

11.30 – Data and Technology – Expert Panel

  • Data sharing
  • Data analytics/tracing
  • GDPR
  • Credit referencing
  • Video/call monitoring´╗┐

12.30 – LUNCH and NETWORKING

13.45 – Vulnerability and Debt Advice – Expert Panel

  • Training
  • Mental Health awareness
  • Welfare teams
  • Supporting vulnerable debtors´╗┐

14.45 – Impact of Regulation – Expert Panel

  • Reforms in collection
  • Use of repayment plans
  • Compliance supervision
  • Complaints handling
  • Best practice´╗┐

15.45 – Close of Conference, Andrew Mackay, Vice President CIVEA

16.00 – CONFERENCE ENDS