Programme

CONFERENCE PROGRAMME

09.15 – DELEGATE REGISTRATION

09.50 – President’s Welcome – Andrew MacKay, President, CIVEA

10.00 – CEO Scene Setter – Russell Hamblin-Boone, CEO, CIVEA

10.30 – Keynote Address – John Kruse

11.00 – COFFEE

11.30 – PANEL SESSION 1 – Data & Technology – Expert Panel

  • Panel Chair Paul Sharpe, Newlyn PLC
  • Local Authority Data Sharing Pilot Nick Rowe, London Borough of Ealing
  • GDPR & Video Call/Monitoring Craig McKay, Debt Recovery Plus Ltd
  • Communication & EngagementDaniel Pearce, Telsolutions

12.30 – LUNCH & NETWORKING

13.45 – PANEL SESSION 2 – Vulnerability & Debt Advice – Expert Panel

  • Panel Chair Carole Kenney, CIVEA
  • Creditor Toolkits, MAPS, Importance of Debt Advice Kevin Shaw, Money and Pensions Service
  • Impact of Debt/Vulnerability, Collections Best Practice Peter Tutton, StepChange
  • Welfare Policy and its Implementation Deven Ghelani, Policy in Practice

14.45 – PANEL SESSION 3 – Impact of Regulation – Expert Panel

  • Panel Chair Paul Caddy, Phoenix Commercial Collections
  • Complaint Accessibility and Independence Andrew Hobley, LGSCO
  • Explore the Changes in Debt Collection Peter Wallwork, Credit Services Association
  • Experience of Enforcement in International Jurisdictions Dr Wendy Kennett, Cardiff University
  • From a Local Authority PerspectiveLouise Freeth, IRRV President and Head of Service at The Royal Borough of Windsor and Maidenhead

15.45 – Close of Conference – Andrew MacKay, President, CIVEA

  • Summary and conclusions

16.00 – CONFERENCE ENDS