CIVEA Annual Conference 2024



09.50 – Welcome – Russell Hamblin-Boone, CIVEA Chief Executive

10.00 – Minister’s address – Lord Bellamy, Parliamentary Under Secretary of State, Ministry of Justice

10.10 – Opening speech – Lord Lucas, Chair of the Enforcement Law Review Group

10.30 – Industry Update CIVEA President


11.30 – Panel 1 – The impact of technology on collections and vulnerability

  • Panel Chair – Carole Kenney, Director, Welfare. Road Traffic & Road User Charging,  CDER Group
  • Panellists:
    • Nick Rowe, IRRV President and Assistant Director – Revenues and Payments, Ealing Borough Council
    • Darren Kelk, Managing Director, Ascendant Solutions
    • Vanessa Northam, Head of Charity Development, StepChange
    • Darren Smith, Head of Transformation, Liberata

This session will highlight the development of technology solutions that has become integral to modern enforcement. 

12.15 – Panel 2 – Data is the key to unlock Smart Enforcement

  • Panel Chair – John Mason, Managing Director, Trace Enforcement
  • Panellists:
    • Jade Neville, Head of User Experience  – EMEA, Conduent Transportation
    • Dan Pearce, Director of Business Development, TelSolutions
    • Justin Hanna, Head of Direct Sales, Acquired

This session will discuss how data is being used in modern enforcement and predict how it will support enforcement action in the future.


14.15 – Panel 3 – Preparing for Independent supervision

  • Panel Chair – Sarah Naylor, Dukes Bailiffs
  • Panellists:
    • Chris Nichols, Chief Executive, Enforcement Conduct Board
    • Caroline Wells, CARE Panel member and independent consultant
    • Joseph Surtees, Head of Standards and Continuous Improvement, Government Debt Management Function, HM Treasury
    • Anna Roughley, Head of Insight and Engagement,Lending Standards Board

This session will discuss industry oversight and consider best practice from other sectors.

15.00 – Panel 4 – Beyond The ECB: Professionalising Our Sector

  • Panel Chair – Amy Collins, Rundles
  • Panellists:
    • Sue Chapple, CICM
    • Deven Ghelani, Policy in Practice
    • Muna Yassin, Rooted Finance 

This session will discuss what are the challenges for the enforcement industry that is seeking recognition as a skilled profession.

15.45 – Closing Remarks