CIVEA Annual Conference 2024

CONFERENCE PROGRAMME

09.15 – DELEGATE REGISTRATION

09.50 – President’s Welcome – President/President-Elect

10.00 – Keynote Speech

10.30 – Industry Update

11.00 – COFFEE

11.30 – Panel 1 – The Impact Of Technology On Collections And Vulnerability

  • Panel Chair Carole Kenney, CDER Group
  • Panellists:
    • Nick Rowe, IRRV and Ealing Borough Council
    • Darren Kelk, Ascendant Solutions
    • Vanessa Northam, StepChange
    • Darren Smith, Liberata

This session will highlight the development of technology solutions that has become integral to modern enforcement.

12.15 – Panel 2 – Data Is The Key To Unlock Smart Enforcement

  • Panel Chair – John Mason, Trace Enforcement
  • Panellists:
    • Jade Neville, Conduent Transportation
    • Duncan Baxter, Destin
    • Dan Pearce, TelSolutions
    • Alan Wood, NPED

This session will discuss how data is being used in modern enforcement and predict how it will support enforcement action in the future.

13.00 – LUNCH & NETWORKING

14.15 – Panel 3 – Preparing For Independent Supervision

  • Panel Chair – Sarah Naylor, Dukes Bailiffs
  • Panellists:
    • Chris Nichols, Enforcement Conduct Board
    • Caroline Wells, CARE Panel member and independent consultant
    • Joseph Surtees, HM Treasury
    • Anna Roughley, Lending Standards Board

This session will discuss industry oversight and consider best practice from other sectors.

15.00 – Panel 4 – Beyond The ECB: Professionalising Our Sector

  • Panel Chair – Amy Collins, Rundles
  • Panellists:
    • Sue Chapple, CICM
    • Deven Ghelani, Policy in Practice
    • Muna Yassin, Rooted Finance 

This session will discuss what are the challenges for the enforcement industry that is seeking recognition as a skilled profession.

15.45 – Closing Remarks

16.00 – CONFERENCE ENDS